Providing an excellent customer support is one of the most difficult and challenging activity within your organization. Organization that provide better customer service will experience a number of benefits such as increase in revenue, customers referral traffic and less employee turnover and increase in business profits. To provide better customer support to customers, organizations should motivate their customer service team.
Workforce management is the process of exploitation of number of staff every hour to maximize service and minimize the price in central call quality. It is the system of planning and management matters of the company, both for the director and supervisor. This involves forecasting and calculating staff requirements, creating staff schedules and attracting daily performance of staff and services.
KBR uses Zinergy Software to monitor and maintain their network and facility issues in Qatar, Saudi Arabia. They needed a way to be able to get a ticketing system up and running in a short amount of time.