Zinergy Web Based Service Desk Software

Zinergy is committed to provide excellent customer support software at an affordable price, while not compromising on product quality and customer support.

  • Asset Management
  • CRM
  • Dashboard
  • Knowledge Center
  • Reports
  • tickets
  • user portal

Web Based Customer Support Software

Get increased communication and reporting with the flexibility you need to work for your individual organization's needs. Good customer support needs to responsive. Save time and money having a software solution that does much of the work for you. Instead of hiring more agents, help your organization to work smarter. Zinergy offers a scalable and customizable software so you spend more time creating solutions.  Our web based customer relationship management system delivers:

  • Faster installation and intuitive functioning so you have fewer IT headaches.
  • Improved customer, partner and employee communication.
  • Reporting tools to assess your entire help desk support center.
  • Responsive TAPI call center software with screen pops and IVR connections.
  • Connections to PBX systems such as Avaya, Toshiba, Aspect, Televantage and Interactive Intelligence.
  • Help Desk Support Response via email or pager.

Once your new online web-based customer support software has been installed, how can you use it  what is needed to make it successful?

Making the most of Zinergy:

Prioritize

Customers want answers to their questions. With Zinergy you can create an extensive and rich body of FAQs to ensure more customers can find the answers they need. Instead of having agents answer every customer's question, customers can find answers quickly and easily on their own.

Implicit Listening

Responding to requests is crucial. Being attentive to patterns of customer requests helps you to identify where problems or difficulties may exist.

Fast Response

Having a fast response means your customers know you care about the service they are receiving. Your customers receive top quality support because the software allows you to address each issue quickly and effectively.

Facilitate Navigation and Communication

Make it easy for customers to find the information they need. Make FAQ access obvious and tell your customers how to ask for help by clearly signposting how to submit a question or make a telephone call.

We are all about service. Give us a call today and find out how we can improve your business! Please note our contact details below!

Phone: (312)-985-0155 | Email: support@zinergy.com

Client's Feedback

KBR uses Zinergy Software to monitor and maintain their network and facility issues in Qatar, Saudi Arabia. They needed a way to be able to get a ticketing system up and running in a short amount of time.

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