The Difference
ZINERGY WEB-BASED SERVICE DESK SOFTWARE
Zinergy is committed to providing excellent customer support software at an affordable price, while not compromising on product quality and customer support.
WEB-BASED CUSTOMER SUPPORT SOFTWARE
Get increased communication and reporting with the flexibility you needs to be work for your individual organization’s needs. Good customer support needs to responsive. Save time and money having a software solution that does much of the work for you. Instead of hiring more agents, help your organization to work smarter. Zinergy offers a scalable and customizable software so you spend more time creating solutions. Our web-based customer relationship management system delivers:
- Faster installation and intuitive functioning so you have fewer IT headaches.
- Improved customer, partner and employee communication.
- Reporting tools to assess your entire help desk support center.
- Responsive TAPI call center software with screen pops and IVR connections.
- Connections to PBX systems such as Avaya, Toshiba, Aspect, Televantage and Interactive Intelligence.
- Help Desk Support Response via email or pager.
MAKING THE MOST OF ZINERGY:
Prioritize
Customers want answers to their questions. With Zinergy you can create an extensive and rich body of FAQs to ensure more customers can find the answers they need. Instead of having agents answer every customer’s question, customers can find answers quickly and easily on their own.
Implicit Listening
Responding to requests is crucial. Being attentive to patterns of customer requests helps you to identify where problems or difficulties may exist.
Fast Response
Having a fast response means your customers know you care about the service they are receiving. Your customers receive top quality support because the software allows you to address each issue quickly and effectively.
Facilitate Navigation and Communication
Make it easy for customers to find the information they need. Make FAQ access obvious and tell your customers how to ask for help by clearly signposting how to submit a question or make a telephone call.
We are all about service. Give us a call today and find out how we can improve your business! Please note our contact details below!
Phone: (312)-985-0155 | Email: support@www.zinergy.com