- Make it easy for customers to find the information they need.
- Reduce incoming requests to your support team.
- Can resolve a user’s request with the direct link to the content in the Knowledge Center for the user’s future reference.
- Link tickets to Knowledge Center areas of content management and training.
- Provide unlimited public access or require that users log in through the User Portal.
- Review/edit pending Knowledge Center documents in the ticketing system and manage their approval process via our Project Management module.
Since the software is so versatile, you save time and money. The Knowledge Center is one more way Zinergy has customizable solution to fit your needs.