Let Zinergy’s unified ticketing software system put the latest technology at your fingertips. Multiple user-defined fields, colors, labels and more let you customize and flag tickets, so they are seen immediately and resolved by the right people. Zinergy’s Active Ticketing Software accepts user requests via any of four formats: email, a link from your website, a customizable user portal, or manual entry.
Zinergy includes a User Portal module popular with many of our clients. The user-friendly help-desk portal admits your customers or employees via an individual login and password. Users can access your knowledge base software, initiate requests, track the status of existing tickets or perform any number of tasks you allow. The Quality Customer Support software allows end users and employees easy access to streamline the process.
Track software, licensing, hardware, technical equipment, or virtually any kind of asset that you want to keep track of detailed information with the Asset Manager module. You can even build a trouble ticket around an asset that is linked to a specific contact or location. Additional flexibility helps you with solving problems. Our powerful Asset Management Software has over five kinds of customizable fields that fit your help desk management needs via a central data repository.