Zinergy Help Desk Knowledge Base Software
Knowledge Base / Document Center
Make your FAQ a Great Service Center
Give your users access to solutions and resolutions through your website. Your customers can find answers to their problems before the call reaches you. Zinergy Knowledge Center Software allows you to create an unlimited, searchable library of FAQs, articles, how-to documents, resolutions, announcements, product manuals and more.
Knowledge center software gives you many advantages over just creating a web page of FAQs. When you have Knowledge Center you
1. Make it easy for customers to find the information they need.
2. Reduce incoming requests to your support team.
3. Can resolve a user’s request with direct link to content in the Knowledge Center for the user’s future reference.
4. Link tickets to Knowledge Center areas of content management and training.
5. Provide unlimited public access or require that users log in through the User Portal.
6. Review/edit pending Knowledge Center documents in the ticketing system and manage their approval process via our Project Management module.
Since the software is so versatile, you save time and money. The Knowledge Center is one more way Zinergy has customizable solution to fit your needs.
What is the knowledge base?
Great product or service websites have great database solutions. Customers want to find quick answers to their questions. Having a database of solutions with immediate access and easy answers becomes an indispensable tool. Zinergy Service Desk software is customizable to the product or service you offer, the types of questions users submit, and the information you want to have available. You can also use the access control capabilities that let you decide who can see what is in your knowledge base and restricting users access to complex and technical solutions.
Using our knowledge base solution, users can search solutions with the help of keywords, explore topic wise solutions and get your approved solutions. This creates customer trust. It also allows technicians and agents to address more critical issues. And best of all, Zinergy software organizes your communication within your business and with your customers.