Streamline your ticketing management with Zinergy’s Help Desk Ticketing software. A ticketing system enhances communication between team members and customers to proactively solve issues and concerns. Customers email or submit a ticket through your website. Then you track each issue from the first report to full resolution. Ticketing software lets team members address customer concerns in a thorough way and create complete help histories.
Zinergy’s Active Ticketing Software accepts user requests via any of four formats: email, a simple web form on your website, a customizable user portal, or manual entry (usually entered by a support team member who receives a user’s phone call). The ticketing software immediately assigns each request a unique ticket number and notifies your team with SLA alarms and alerts.