By Usman on 4/4/2016 3:57 PM

You can used the Zinergy Help Desk Ticketing Software in any business form whether it's a big corporation or minor one. Why your company need a Zinergy Help Desk Ticketing Software? Some of the benefits of Zinergy Help Desk Ticketing Software are improved customer service, faster response and lower information technology costs. Zinergy help desk ticketing software improves communication among team members and clients to proactively resolve issues and concerns.

By Usman on 3/31/2016 4:01 PM

Whether you run a small or a large business, it is a top priority to keep customers and employees happy.

Whether you run a small or a large business, it is a top priority to keep customers and employees happy. Always choose right helpdesk software for your organization either your business is large or small.Help Desk software has vital function in a company to solve customer’s complaints. Clients contact the help desk when they have a query or a trouble. Then an employee of the company solve the problem and got customer satisfaction.

By Usman on 3/21/2016 3:46 PM

The best way to increase your sales, you should deliver more traffic on the sites.There is a lot of talk about the internet marketing in these days for generate traffic on the sites. The most common way to promote your product who actually finds you the online.

By Usman on 3/16/2016 4:05 PM

Business languages skills are essential part in this modern age. An employee that has ability and skills to catch the business language would be easy to touch better with there and company career too.In this modern age where there are lot of competitor in the market, it is very changeling work to improve our business.

By Usman on 2/15/2016 4:07 PM

Every business owner wants to make its business/office or franchise more profitable. The key of successful in every business is to improve your customer service. It is important that you deliver great customer experience by answering their question in a helpful manners or resolving complaints - and going above them every time. A satisfied and happy customer is likely to return and tell others about the good experiences that they had when dealing with your company.

By Usman on 2/10/2016 7:43 PM

Managing the customer experience is the crucial part for any business to grow. Businesses are working hard to provide the best customer experience. The customer experience is not always pleasant. Customers feel very disappointed when the business cannot solve your problems in time. They have to move from one to another department to get your problem solved. But sometimes the problem is not resolved. Frustrated customers usually do not like to get back to business and also spread negative opinion about the company.

By Usman on 2/9/2016 4:36 PM

Customer Support Software and Help Desk Software are useful tools to manage their communications with customers and potential customers. A typical package includes Help Desk Software often a convenient way to record issues received by telephone, as well as those submitted through the support ticket system online. Help Desk Software also helps to improve the interaction between staff and customers by providing world class technology which usually involves knowledge, problem management, workflow, data analysis and reporting of problems presented each day.

By Usman on 2/4/2016 2:02 PM

If you own a company, then you probably know that customer care is the crucial factor to your business' ongoing success. Customer satisfaction is important to preserve a strong market standing and make your company take an achievement. However, some clients will not be pleased, no matter how amazing you are. In some cases, it happens because of misunderstanding, ignorance or false impression and sometimes just simply not a good fit. Ideally, if someone is disappointed with your services provider, they will tell you.

By Usman on 1/29/2016 2:57 PM

Providing an excellent customer support is one of the most difficult and challenging activity within your organization. Organization that provide better customer service will experience a number of benefits such as increase in revenue, customers referral traffic and less employee turnover and increase in business profits. To provide better customer support to customers, organizations should motivate their customer service team.

By Usman on 1/25/2016 4:17 PM

Workforce management is the process of exploitation of number of staff every hour to maximize service and minimize the price in central call quality. It is the system of planning and management matters of the company, both for the director and supervisor. This involves forecasting and calculating staff requirements, creating staff schedules and attracting daily performance of staff and services.

By Usman on 12/31/2015 4:46 PM

Before a company chooses IT Help Desk software, it is important to ensure that the chosen business software fits perfectly. This is achieved by first understanding the history of help desk system applications. For small, medium and large enterprises, help desk software is essential. Help connecting with consumers and solve any problems or questions you may have. Through this, a company is able to increase productivity and efficiency. 

By Usman on 12/31/2015 4:45 PM

Companies that are running in great competition must be staffed by employees who are not stressed to provide great customer support. Every company wants to have great customer service. But when it comes to hiring the people who deliver the best, there are a lot of mistakes hiring managers usually do. Some hiring managers believe that everybody knows how to provide quality service. In order to create a culture of customer service excellence, a company needs to hire or build a team of trainable employees who are easy to motivate.

By Usman on 12/31/2015 4:44 PM

Every new business has to face many challenges. The biggest challenge is the behavior of customers. Customers shop in order to meet their needs. The wealth of products and services produced in a country to strengthen our economy. Getting more customers is always the main objective of a company. Without knowledge of the behavior of consumers in the target market, it will cause you to lose your customers easily. All behavior of human beings during the purchase can be termed as consumer behavior.

By Usman on 12/30/2015 7:48 PM

Dealing with an irate customer involves separating yourself from negative emotions one usually experiences in the same situation I exploded. Are required to dissociate itself from criticism and abuse that can be directed against you and focus on the underlying problems that have made the client to behave in such a manner. There are plenty of horror stories of people working in the area of ​​customer service. True, being in a field of customer service is probably one of the toughest jobs out there.

By Usman on 12/30/2015 7:44 PM

Customers are the lifeblood of your business. How do customers feel about your product or service that matters most. Offer your customers the opportunity to complain. Instead of just asking if everything is okay, I wonder if there is anything you can do to make things better for them. Then let them tell. Do not try to defend yourself. The customer is king and the customer is always right. It is the experience that matters most. Let the customer tells you about your experience so you can learn what it takes to improve service and win a customer for life.

By Usman on 12/30/2015 7:44 PM

You've had a great sales call, you think you've done everything right and you are sure that the customer will accept your offer. As fast as you think the customer will buy, say something like this - I like what you're offering, but its price is too much. This is why it is so important to activate the customer early in the sales call and get them to start sharing with you their wants and needs. The sooner you share this type of information, the better job you can do later in the call on the track this information. 

By Usman on 12/29/2015 1:02 PM

Service desk is the most important part of information technology service. Companies that use IT now, would do well to focus on improving the performance of the service desk. Service Desk represents the first line of contact with customers and is about queries, concerns and complaints. Service desk usually keep tracks of customer requests and monitor the status of the various services and products, identifying and addressing the problems.

By Usman on 12/29/2015 1:00 PM

Customer Service Representatives are the first line of contact for your business. They are there to take care of any issues with your goods or service. Due to international product competition, companies are looking at customer service as the true differentiator. Providing good customer service can be difficult at times as the product life cycle and outsourcing makes it difficult to keep up to date agents on best practices and processes of interaction service fulfillment, service fulfillment, contextual sales and product knowledge.

By Usman on 12/29/2015 12:57 PM

Service industry is one of the most popular industries nowadays. There are many people who want to enter this field. This is the reason why there is tough competition in this field. If you want to get into this industry then you must be properly trained in order to be the best in this field. It is very important to have the skills required to provide the best service to customers. This is why you need to enroll yourself in a customer service training to help you learn the secrets of dealing with customers and achieve success in this field.

By Usman on 12/29/2015 12:56 PM

In today’s competitive world, providing a good customer support service is very important. If you research about the most successful companies in the world, you will find one thing common and that is a good customer service. If you offer a good support to your customers and provide them the best assistance for your products you will not only gain their loyalty but also bring in more business through your goodwill. To provide your customers better assistance your need to set regular training sessions to train your Help Desk Team.

By Usman on 12/29/2015 12:55 PM

Social media is a great tool for customer service and that has not been adopted by enough businesses yet. By adding social media into customer service strategies that stand out from the competition by providing, in real time, the results that meet their customers through the platform of social media. If you have ever used a telephone line customer, you know it's a stressful experience to press button and then press the button again, only to be transferred to another person.

By Usman on 12/29/2015 12:54 PM

Customer service is one of the most important and essential part for a business to be profitable. You can have the best product / service but with a personal customer service is very hard. Great customer service is all about getting customers to shop from you again. Here are some tips to provide the best customer service to your customer.

By Usman on 6/15/2015 3:39 PM

Customer support software has the important job of creating a communication link between your company and your customers. There are several elements to  quality support software: agent dashboards, ticket management, product or asset tracking, knowledge base support, and reporting. The ticket feature has a very important role for many companies. Software packages refer to them as trouble tickets, support tickets, request management, and incident tickets. One of the best terms is “Active Ticket.” Active tickets track problems thoroughly, are available online and provide a link between you and your customer.
By Usman on 6/15/2015 3:33 PM

Why do companies decide to buy customer support software? It is important to know how customer support software can help your business or organization. Call centers, help desks, and customer support centers need some type of infrastructure so that customers can call in and get information. But having just a database of information and interconnected phones is usually not enough. Many supervisors and business leaders learn that a good software program is cloud based, tracks tickets and issues easily, and helps you improve efficiency.

By Usman on 6/15/2015 3:19 PM

One of the biggest factors missing today on most “Help Desks” is the Human Factor. We have become a text-to-text world, eliminating the need for human personal interaction. Face-to-face has become iPhone-to-iPhone. Even between siblings, parents, grandparents and friends. Thus we are breeding a society of faceless relationships. I have chosen to disengage from this practice as much as possible.

By Usman on 6/15/2015 3:16 PM

Is it possible to have an efficient help desk and still meet the customer expectations? Have you ever made a help desk call and gotten: “Please press 1 for customer service. Please press 3 to enter your language. Please wait. We appreciate your call. All our lines are busy. We’ll be with you shortly.”

By Usman on 6/15/2015 3:12 PM

Five Improvements to Help Your Help Desk: Installing customer support software will not necessarily improve your company's performance. To improve your help desk, make sure you have the right help desk software, train your agents on how to best use the software and on good interpersonal skills, track the customer agent interaction to understand what the big picture is, set up clearly defined procedures for solving issues, and build the morale and confidence of your agents with team building activities.

By Usman on 6/12/2015 3:48 PM

While many companies have Customer Relationship Management software, not every company knows what customer information to gather and what to do with the information once they have gathered it. Because markets are very diverse and fragmented, carefully gathering key pieces of customer information enables you to be sensitive to your customers tastes and needs. Then you can build and keep better customer relationships.
By Usman on 6/12/2015 3:46 PM

Top companies have certain practices in common when it comes to implementation of CRM software. These best practices are the same things that every company should be doing to propel their business and improve their operations and their customer relations. Four of these best practices are critical when thinking about CRM software.

By Usman on 6/12/2015 3:39 PM

Many companies invest in customer relationship management (CRM) software expecting  big results. CRM software should give you higher profitability, improved productivity, lower costs, greater insight into customer and prospect behavior, and thus stronger customer retention. Is your CRM helping you to achieve all of this? Let’s look at three reasons CRM may not be helping your business.

By Usman on 6/12/2015 3:38 PM

Companies need an effective hiring process to find quality employees. Call centers and customer support centers often have a difficult time finding quality employees. The turnover is high because the working environment can be difficult and many centers hire less qualified employees. This means a poor fit for both employees and employers. The following ten practices can help you find better employees and find ways to keep them.


By Usman on 6/12/2015 3:17 PM

Web based help desk software is one of the best new things to come along. First, there was help desk software which made it possible for a help desk center to be located anywhere in the world. Now there is a web based help desk software. Web based help desk software offers five primary advantages over non-web-based help desk software:

By Usman on 6/11/2015 3:39 PM

When you think about your customers how do you view them? Are they people who call in always needing assistance and help? Do they add an interesting dimension because you interact positively with them? Or do they provide ways to grow your company and increase sales? How you view your customers largely affects they view your company. Here are five ways to create positive interactions with your customers and improve your company's image.

By Usman on 6/11/2015 3:37 PM

"Our service technicians get to the office right before their shift and have to look up the service calls. Then they have to figure out a route to get to each service call and estimate the time each job will take. After about an hour they get out on the road and head to customer sites. Sometimes we have to cancel appointments because we have scheduled too many in one day. Most of the time, we have to set a big window of time that our technicians will arrive by because there are so many delays."

Client's Feedback

KBR uses Zinergy Software to monitor and maintain their network and facility issues in Qatar, Saudi Arabia. They needed a way to be able to get a ticketing system up and running in a short amount of time.

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