Every business owner wants to make its business/office or franchise more profitable. The key of successful in every business is to improve your customer service. It is important that you deliver great customer experience by answering their question in a helpful manners or resolving complaints – and going above them every time. A satisfied and happy customer is likely to return and tell others about the good experiences that they had when dealing with your company. Your business will get the advantage of direct advertisement such as, a word of mouth recommendations from friends and colleagues are very valuable.
Here are some simple customer service tips which will help you to make your business successful.
Keep in Touch With Your Customers
Be sure that your client is satisfied with your services. Simply keeping the lines of communication open with the customer helps make them feel special and important. Make certain that your contact information on the logbook is up to date. Offer as many ways to contact you as possible; include email, fax numbers, cell and home phone numbers.
Hire Client Support Focused Customer Service Staff
Employees who are outgoing and understanding of the concerns and needs of your customers help you keep the lines of communication from getting muddled.
Take Care of Client Complaints
Take customer complaints seriously, no matter how small or minor they may seem. Answer all emails or phone calls within an hour. This shows the customer that you really do care and that you take their needs seriously.
Be Polite With Your Customers
Remember to use words like – Thank you – Please – You’re Welcome. Even if the customer is upset or being impolite themselves, keep your words, tone and actions as polite and calm as possible. Once a situation is resolved, you will be remembered for keeping your polite tone throughout a rough situation.
Admit Your Mistakes
No one is perfect. If a mistake is made, admit the mistake as quickly as possible and do everything you can to correct the situation. Apologize for the error and be ready to go over and above to make it up to your customer.
Customers are the foundation of any successful business. If your customers are not happy with services you are providing, they will go to another company. The most important key while running a business is to retain your old customers. The best way to do that is to keep them happy and coming back for more of what they expect by giving excellent customer service. It costs you five times higher to keep your current customer then to win a new one. Linking to your customers on an emotional stage is the key to developing a long term connection with your brand. You must go beyond basically providing your item and create powerful ties with your clients.